A) How could I get a sample? 是否可以得到样品
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
B) Sample time? 样品准备时间
Samples need 5-7 days, batch order production needs 1-2 weeks
C) Whether you could make our brand on your products? 是否支持定制logo
Yes. We can print your Logo on both the products and the packages.Please inform us formally before production and confirm the design according to our samples first.
D) Whether you could make your products by our color? 是否支持定制颜色
Yes, The color of products can be customized.Please inform us formally before production and confirm the design according to our samples first.
E) How to guarantee the quality of your products? 如何保证产品质量
1) Strict detection during production.
2) Strict sampling inspection on products before shipment and intact product packaging ensured. F): How to handle the fault? 如何处理故障？
During the warranty period, we will send new lamps in small batches according to the new order. For defective batch products, we will repair them and resend them to you, or we can discuss a solution according to the actual situation, including re-recall.
G): HOW DO YOU SHIP THE GOODS AND HOW LONG DOES IT TAKE TO ARRIVE? 货物是如何运输的, 需要多长时间才能到达？
Our long-term cooperative freight forwarder can help us handle the transportation, and we can provide you with the transportation cost for reference. Or you can handle the delivery through our freight forwarder.
Small orders will be shipped by international express (3-7 days) or international logistics parcel (15-20 days). Bulk orders will be shipped by air (5-7 days, airport to airport) and sea (20-40 days, port to port).
